FAQs 40 answers
Account and settings
Manage your team, company settings, billing, and reporting.
Questions
- How does my Endless login work across companies, and what can I change about it?
- How do I manage our payment method and find invoices, and who can use the Billing page?
- What does my plan include, what happens at its limits, and how do I change it?
- Why can’t I sign in to Endless, and how do I fix password, reset link, and session problems?
- What do the subscription statuses on the Billing page mean, and what happens to our access during a trial, after cancelling, or when a payment fails?
- Where do I find the results of a CSV import or export, and why did one fail or never arrive?
- How do tasks work in Endless, and where do I see the tasks assigned to me?
- What shows up in my Inbox, and how do unread counts, dismissing, and retention work?
- How do internal notes, mentions, tags, and the activity log work?
- How do I choose where and how Endless sends me notifications?
- Why can’t I add, assign, edit, or restore a task?
- Why hasn’t a team member been able to join, and what do the statuses and labels on the Team & Roles page mean?
- How do I add people to my company, and what happens when they accept the invitation?
- Why does Endless say I’m not authorized or not allowed to do something, and how do I get access?
- When do I need an Owner, Admin, or Editor instead of Operator or Guest access?
- Can I limit what a team member or supplier can see, and what happens when I remove someone’s access?
- What do the company roles allow, and how do I change a team member’s role?
- What decides which orders and SKUs appear in the Dashboard’s attention, oversold, and low-stock lists?
- Why is my Dashboard empty or out of date, and can I filter it by brand?
- How does the Dashboard calculate its inventory and supply numbers, such as “Percent in Stock”, “In-Transit Value”, and “Shipments at Risk”?
- How does the Dashboard calculate its order and revenue numbers, such as “To Ship Today”, “Shipped Yesterday”, and Revenue?
- Does Endless alert me when orders, ASNs, or stock levels have problems, and who receives those alerts?
- What reports can I get from Endless, and can I build or export my own?
- Can Endless report cost of goods sold, inventory value, and profit by SKU, channel, or region?
- Why is my imported history missing, skipped, or on the wrong date in ECHO, and how do I start over?
- How does ECHO track inventory levels and stock movements over time?
- Why do ECHO totals or sales channels look wrong, such as doubled days, extra orders, or “Unassigned”?
- Can I add, adjust, or edit records in ECHO, and does that change my orders?
- How do I export ECHO history and safely reimport corrections?
- How do I prepare ordered and shipped history CSV files for ECHO?
- How and when do orders and shipments get recorded in ECHO, and what happens when they change?
- How do I import sales history from before Endless into ECHO?
- What is ECHO, what do its ordered and shipped figures mean, and why might I not see it?