What happens when I place an order on hold, and what does a hold stop?

A hold pauses fulfillment in Endless for the whole sales order. While any hold is active, none of its fulfillment orders can move from Draft to Allocated, Allocated to Ready, or Ready to In Progress, automatically or by hand, and a Failed fulfillment order cannot be sent again. The building of an Allocated, Ready, or Failed fulfillment order cannot be changed.

Select “Place on Hold” in the order’s actions and add an optional reason. Draft, Pending, Ordered, and In Progress orders can be held. Shipped and Canceled orders cannot.

A hold does not undo anything. Allocated inventory stays allocated. Fulfillment orders that are In Progress stay In Progress, and Endless does not tell the warehouse to stop. Shipments can still be recorded, by hand or from the warehouse, and fulfillment orders can still become Fulfilled. To stop work already at the warehouse, contact the warehouse or cancel the order there.

The hold exists only in Endless. To hold the order in the system it came from, place a hold there too, because that system may keep sending fulfillment or shipment updates.

To stop a single fulfillment order, revert it with “Revert to Draft” or “Revert to Allocated,” or cancel it. A hold applies to the whole sales order.

Hold or revert: a hold is a temporary pause that keeps the fulfillment orders and allocations. Release it to continue. “Revert to Draft” on the sales order requires every fulfillment order to be canceled first, and the order stops reducing inventory availability until it is confirmed again. Use it when the order itself must change.

To hold many orders, place holds one order at a time, or use a “Hold Order” automation to hold orders that match its conditions when they are created or approved. Contact Endless support for help holding many existing orders.