Where do I find tracking and shipping labels, and why doesn’t tracking show progress?

Tracking is on each shipment, on the sales order’s Shipments tab and on the fulfillment order’s Shipments tab. A shipment can have several tracking numbers. Its header and Details tab show the tracking numbers and available links, along with the carrier service and shipped date. Multiple tracking numbers do not mean the shipped quantities are counted more than once.

The tracking number is a link when the shipment has a tracking URL, which warehouses and the API can send. Shipments recorded with “Create shipment,” and some warehouse shipments, show the number as plain text. Enter it on the carrier’s site to follow the package.

To see whether a package was picked up, is in transit, or was delivered, open the tracking link or check the carrier’s site. Endless records the shipment when the warehouse reports it.

Some warehouses report a shipment when they create a label, before the carrier scans the package. ShipBob, for example, counts a labeled shipment as shipped. Tracking can show no movement for several days after Endless marks the order shipped.

Endless sends each recorded shipment to the sales channel, and the channel sends the customer’s shipping email. A late notification means the shipment reached Endless late, for example from a slow warehouse report, a daily check, or a shipment recorded by hand. For Shopify, the integration’s “Send tracking information to customer” setting supplies the default. When sending shipments manually, you can choose the integration default, notify customers, or do not notify customers.

For a clearly matched ShipStation label replacement, Endless updates tracking on the existing shipment and its linked Shopify fulfillment without another customer notification. A voided label alone does not cancel the shipment. Other or ambiguous cancellations need review. Select “Cancel shipment” on the shipment in Endless, and cancel the fulfillment in the sales channel as well. If the channel already emailed the customer, let them know about the change.

Your warehouse or shipping software creates carrier shipping labels, and tracking reaches Endless after the order ships. The labels Endless prints are SSCC container labels for cartons.

Contact Endless support to discuss tracking links for recorded shipments or delivery status in Endless.