Orders Overview
Orders in Endless use three record types:
Sales Order → Fulfillment Orders → Shipments
Order Records
| Record or role | What it represents |
|---|---|
| Sales Order | What the customer ordered, including the customer, destination, items, quantities, and commercial details. |
| Fulfillment Order | The work required to fulfill some or all of the Sales Order. |
| Shipment | What the fulfillment service shipped and how it was sent. |
Sales Orders and Fulfillment Orders can be created in Endless or imported. A source update can overwrite Sales Order fields edited in Endless.
Use Endless to assign items, choose buildings, and route Fulfillment Orders. The fulfillment service receives the work through an integration, the Endless app, or the API.
When goods ship, the service creates a Shipment. Shipments complete Fulfillment Orders. Fulfillment Order progress and fulfilled quantities determine the Sales Order status.
Continue Reading
- Sales Orders explains source updates, Sales Order statuses, and fulfilled coverage.
- Fulfillment Orders and Shipments explains how fulfillment work is created and processed.
- Troubleshooting Orders explains unexpected order and shipment behavior.
- Exporting Order data explains the Orders export format.