How do orders, shipments, inventory, and supply shipments sync with a warehouse through Trackstar?

Through Trackstar, Endless can cancel InfoPlus orders, bring shipments and tracking back, and pull inventory. To send fulfillment orders and supply shipments to InfoPlus, use the InfoPlus integration. Contact Endless support to discuss sending them through Trackstar.

For a fulfillment order that already reached InfoPlus, canceling or reverting it in Endless asks InfoPlus, through Trackstar, to cancel the order. When InfoPlus cancels it, the activity says the order “was removed from InfoPlus.” If the activity shows “Order cancellation was unsuccessful” or the sales order has an alert, cancel the order in InfoPlus yourself. When an order is canceled in InfoPlus, Endless marks the fulfillment order Failed the next time it checks that order.

To bring shipments and tracking back, run “Pull Shipments” on the integration or “Get Shipment” on a fulfillment order. Run Pull Shipments whenever you need the latest shipments. It checks fulfillment orders sent through this integration that are In Progress or have no shipment yet, and records each shipped package with its tracking number.

To update inventory from Trackstar, run “Pull Inventory” on the integration. For every building connected to the integration, it sets Default Available to InfoPlus’s orderable quantity plus the units Endless has allocated there. It sets Default Unavailable to InfoPlus’s unavailable and damaged units. It updates products that Endless created in InfoPlus with “Automatic product creation” on. Adjust stock for other products in Endless.