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Order Management Features

General order capabilities​

Access a multi-channel view of orders​

Central OMS for orders from any channel, not just Shopify or Amazon or Wholesale. Available now

Track orders across the fulfillment lifecycle​

Track orders from order placement through allocation, picking, and shipment complete. We provide granular visibility and acknowledgements from downstream WMS when your orders are successfully received. Available now

Create orders directly in Endless​

This allows you to create manual orders that didn't come through a specific sales channel. Great for orders that don't require payment like promo orders. Available now

Order control​

You can hold orders to pause the fulfillment flow​

You can pause the fulfillment flow to allow for edits, cancelations, etc. This allows you to respond to CX tickets that happen soon after order creation (address updates, order changes, cancelations, etc.) before the order goes downstream to a 3PL. This minimizes the friction and number of touches for common CX issues. Available now

Edit any order after creation​

Change any detail, including items, address, shipping method, unit prices (for customs/invoicing), add gift message. Orders in sales channels (like Shopify) are often locked and have limited editing ability. Available now

Lock inventory for a specific order ("Allocate" action)​

Before you send the order to your WMS or prepare it for shipment yourself, you can allocate an order, which will lock the associated inventory. This allows you to reserve stock for a specific order that has a future ship date - very useful for wholesale orders. Ensures that important orders with future ship dates don't end up with out-of-stock items. Available now

Return multiple shipping numbers to sales channel​

Allow end customer to receive all shipment tracking numbers when orders are split fulfilled. Available now

Identify order errors/issues and hold for fixing before sending to WMS​

We identify issues like missing addresses, OOS items, etc. and hold them within Endless before sending to WMS so that orders don't get fulfilled with errors. Available now

Change order source after receiving the order​

You can create specific rule sets for each order source. The ability to change the order source after receiving the order allows you to apply those new rule sets to the order. For example, a Macy's dropship order that was piped through Shopify can be changed inside of Endless from the "Shopify" sales channel to the "Macy's" sales channel, with those new rules applied. Available now

Read tags from sales channels and create custom rules based on tags​

Order rulesets and automations are extremely powerful. Each different sales channel will have different expectations and requirements; you can configure this once, at the sales channel level, and each new order will inherit those properties. (e.g., dropship, wholesale) Coming soon

View orders or line items that are processed externally (e.g., dropship)​

Maintain full order history for analytics and demand planning. Available now

Order fulfillment​

Choose from automatic or manual fulfillment​

Simple eCommerce orders can be set to fulfill automatically for speed; large wholesale orders can be set to fulfill manually to allow for review and custom workflows Available now

Fulfill orders that require multi-location shipment​

In a single order with two products, Product A can ship from Building 1, while Product B can ship from. Building 2. This is a major unlock for brands that have more than one fulfillment location. It means that an order that would otherwise be out-of-stock or impossible to execute because neither location has the complete set of SKUs is now possible to fulfill. Available now

Intelligently route orders to fulfillment locations​

You can choose to prioritize a single shipment, choose the shortest distance to customer, or configure your own location preferences. This allows you to minimize transit time for customers and minimize shipping costs ($) by shipping fewer packages and shipping from the closest location. Available now

Choose whether to let the Sales Channel assign routing preferences​

Our flexible approach to sales channel fulfillment means that you can choose to match the sales channel instructions exactly (if they exist), or override according to your own preferences. Example: Shopify specifies shipping from Florida; we can override to ship from Nevada. Available now

Bulk fulfill orders​

When you are working on multiple orders, you can manually send multiple orders downstream to a WMS at once. This a great time-saving operation when needed. Available now

Record third-party billing for shipping cost​

Frequently used for dropship and wholesale order; another party requires the use of their UPS/Fedex account. Available now

Map generic shipping options from a sales channel to specific carrier/services​

Sales channels frequently allow the shipping method to be unspecific, such as "standard shipping". This can cause confusion or errors downstream at a 3PL/WMS. We can map those unspecific strings to a specific carrier to eliminate that problem. Available now

Allow partial shipment of an order without splitting it into separate orders​

May be required, but is not possible in all systems. Available now

Order line items are directly linked to inventory page​

Immediate access to inventory visibility - both quantity and location - for each SKU in the order. This helps minimize time cross referencing inventory and is a nice quality-of-life improvement. Available now

Upstream integrations​

These capabilities are related to how Endless communicates with sales channels upstream (e.g. Shopify).

Sync order updates that occurred upstream in the sales channel​

Keeps order data in sync and avoids mis-shipping an order that has been changed. Available now

Downstream integrations​

These capabilities are related to how Endless communicates with an external warehouse management tool (WMS) use by a third party logistics provider (3PL) (e.g ShipStation).

Fetch shipment information from downstream WMS/3PL​

Shipment information is typically automated, with data flowing from your downstream provider into Endless automatically. You can also manually fetch shipment information from your downstream provider for any order at any time. Available now

Retrieve full shipment data from WMS including weight, dimensions, and cost​

EC can be the complete data source; user can do analytics on shipping cost and packaging usage. Available now

Unfulfill an order - retrieve from and cancel in an external WMS/3PL​

We can retrieve an order after it's been sent to an external party for fulfillment, if it's still in an editable state! This allows the user to perform advanced CX actions well beyond the typical timeframe, without needing to involve a 3PL or external teammate. Available now

Add order notes that transmit to the WMS/3PL​

Improves communication about a specific order with the fulfillment team. Available now

Wholesale orders​

Record additional identifiers and data fields provided by the retailer​

Retail fulfillment requires data like PO number, store number, DC number, department number, etc. Available now

Record shipping window - first and last date​

Often required by retailer. We can also hold an order until a specific date before sending to WMS/3PL. Coming soon

Record and/or calculate number of units, inners, master cartons, and pallets required for an order​

Often required by a retailer for routing. With a complete product data, we can calculate this automatically and save lots of time for the user. Coming soon

Record special labeling required​

Often required by retailer. Failure to comply creates expensive chargebacks. Available now

Generate special labeling required​

Massive time savings; many users don't know how to do this, or must do it by hand Planned

Attach files to an order​

More complex orders, or certain customers, will require special documentation. This could be order specific (packing slip, pallet label) or could be retailer specific (routing guide, vendor guide). Coming soon

Send files downstream to WMS/3PL​

Enables fulfillment team to receive these documents and comply with requirements. Available now

Record and transmit third-party billing information​

May be required by the end customer or sales channel; alternative is manual, repetitive, and error-prone communication by the user. Available now

Record and transmit international shipping details​

Some international shipments require the recipient's VAT, EORI, or Tax ID number to be successfully delivered. Available now

Record and transmit extended details such as routing instructions​

Allow user to collaborate and communicate with the fulfillment team to successfully follow the instructions and requirements of the end customer or internal team. This could be routing information, but could also be instructions for a VIP recipient (buyer, influencer, owner, etc.) Available now