Warehouse Cancellations Ask For Attention Instead Of Closing Fulfillments

When a warehouse integration reports that it canceled an order, Endless now moves the fulfillment to Failed to fulfill and raises a needs-action signal. The inventory allocation and the warehouse’s external reference are kept, and the cancellation details appear on the timeline. Shipments already recorded stay in place, and a fulfillment that was already complete is flagged for reconciliation. A repeated report does not create another failure.

This covers Extensiv, ShipStation, ShipHero, ShipBob, Packiyo, Trackstar, Jazz, MasonHub, Infoplus, Shipfusion, and Mintsoft. After reviewing the warehouse status, you can move the failed fulfillment back to Allocated or Ready. Returning to Allocated respects order holds. Automatic sending stays blocked while the external reference is present, so clear it before you resend. GoBolt, VeraCore, and the custom Business Central connector do not report cancellations yet.